FAQs
Where do you deliver to?
Cyan and Stone ships worldwide with Canada Post and UPS.
What are the delivery processing times?
Orders will be processed and shipped within 1-3 business days.
What are your shipping rates and times?
Standard Shipping:
3-9 Business Days
Priority Shipping:
Shipping charges and times for your order will be calculated and displayed at checkout.
United States:
Standard Shipping - $20
3-9 Business Days
Priority Shipping:
Shipping charges and times for your order will be calculated and displayed at checkout.
International :
Standard Shipping- $35
6-17 Business Days
Priority Shipping:
Shipping charges and times for your order will be calculated and displayed at checkout.
How can I track my package?
As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package.
What payment methods do you accept?
Cyan and Stone currently accepts all major credit cards, PayPal and Sezzle.
What is your exchange/refund policy?
You can return or exchange any unused, unwashed, tagged items within 30 days free of charge.
Please visit our Return/Exchange Portal to follow the process to return/exchange your purchase and create a return label.
For any questions, please don't hesitate to reach out to cyanandstone@gmail.com.
Exchanges
Items that have been unused, unwashed, tagged items within 30 days can be exchanged. Depending on item availability, we will be able to complete a full exchange.
Returns
You can return or exchange any unused, unwashed, tagged items within 30 days for a full refund.
Final Sale Items:
-Sale items
-Gift Cards
How to I make a return?
If you would like to make a return, please visit our Exchange/Refund Portal and follow the steps to generate your free return label.
For any questions, please don't hesitate to reach out to cyanandstone@gmail.com.
What is Sezzle?
Sezzle is a "Buy now, Pay Later" option that splits your entire order into 4 interest-free payments over 6 weeks. No fees if you pay on time with zero impact to your credit. For more information, click here.