Ordering and Shipping

Where can I find the size and fit information for your products?

Size and fit information can be found on the product page under the Size Chart or Size information in the collapsible menu under the product description.

How long does it take for my order to ship?

Your order is typically processed and shipped within 1-2 business days of your order being placed, provided that the order is submitted before 1:00 PM MST (Mountain Standard Time).

We work diligently to ensure your order is prepared and dispatched as quickly as possible. Once your order is shipped, you will receive a shipping confirmation email with tracking information, so you can easily monitor the progress of your delivery.

Please note that this processing time may vary during high-demand periods or promotions, but we always aim to get your order to you promptly. If you have any specific questions about your order's status or need expedited processing, please don't hesitate to reach out!

What is the shipping cost for standard delivery?

For all shipping rates and details, please visit the Shipping page.

How can I track my package?

As soon as your order has shipped, we'll notify you by email providing you with the tracking information for your package.

You can either click on the tracking number to track your order or enter your number on the Canada Post Tracking page.

How can I change or cancel my order?

Please reach out directly to info@cyanandstone.com as soon as you can or through the chat bubble on the site.

Depending on the status of your order, we will do our best to help.

What is your return and exchange policy?

You can return or exchange any unused, unwashed, tagged items within 30 days free of charge.

Please visit our Return/Exchange Portal and follow the process to return/exchange your purchase and create a return label. 

Exchanges : Items that have been unused, unwashed, tagged items within 30 days can be exchanged. Depending on item availability, we will be able to complete a full exchange. 

Returns: You can return or exchange any unused, unwashed, tagged items within 30 days for a full refund.

Sales items and gift card are final sale.

For any questions, please don't hesitate to reach out to info@cyanandstone.

Do I need to pay for return shipping?

It's completely free! We take care of the shipping costs to return or exchange your item.

Payments and Discounts

What payment methods do you accept?

We accept all major credit cards, Paypal and AfterPay!

Is my payment information secure?

Our checkout is PCI compliant meaning your data is protected and the network is secure.

How do I apply a discount code or gift card at checkout?

Discount codes and gift cards can be entered in the Discount code or gift card field at checkout.